Terms of service

 

 

TERMS OF USE

 

The Sun Embrace

 

Last Updated: June 30, 2026

 

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

This document is published in accordance with the relevant provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require publishing the rules and regulations, privacy policy, and user agreement for access or usage of this website, including the related mobile site and mobile application (hereinafter referred to as the "Platform").

 

1.               Who Are We

 

The Platform is owned, managed, and operated by Naksh Enterprises, being the registered trade name of Akshay Raj Goyal (HUF), a Hindu Undivided Family represented by its Karta, Akshay Raj Goyal, having its principal place of business at 34-B, LIC Colony, Vaishali Nagar, Ajmer, Rajasthan 305004, India (hereinafter referred to as the "The Sun Embrace", "we", "us", or "our").

 

By accessing, browsing, or using the Platform, or by purchasing any products offered through the Platform, you (referred to in these Terms as the “User,” “Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms of Use (the “Terms”), together with our Privacy policy – The Sun Embrace and Shipping Policy – The Sun Embrace , each of which is incorporated into these Terms by reference. If you do not agree to these Terms, you must immediately cease accessing or using the Platform.

 

For the purposes of these Terms, “User” or “you” means any natural person or legal entity that accesses, browses, registers on, or makes a purchase through the Platform, including any person who creates an account or provides registration information through the Platform’s systems.

 

2.               Who Can Shop With Us

 

Our Platform is available only to persons who are legally competent to enter into binding contracts under the Indian Contract Act, 1872. By accessing, registering on, or placing an order through the Platform, you represent and warrant that you satisfy this eligibility requirement.

 

If you are a minor i.e., under 18 years of age, you may access or use the Platform only under the supervision of, and with the prior consent of, a parent or legal guardian, who agrees to be responsible for your use of the Platform and any transactions undertaken by you.

 

We reserve the right, at our sole discretion, to refuse service, reject or cancel orders, suspend or terminate User accounts, or restrict access to the Platform at any time, including where we reasonably believe that these Terms have been breached, fraudulent, unauthorised, or suspicious activity has occurred, or such action is otherwise necessary to protect our legitimate business interests. Without limiting the foregoing, we may suspend or terminate your access to the Platform if it comes to our notice, or we otherwise determine, that you are under 18 years of age and are transacting on the Platform without the involvement, consent, and supervision of a parent or legal guardian.

 

Unless expressly permitted by us in writing, each User may maintain only one active account. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. Accounts are personal to the registered User and may not be assigned, transferred, shared, or otherwise made available to any third party.

 

3.               Account Registration

 

To place an order or access certain features of the Platform, you may be required to create an account and provide certain information, including your name, shipping address, billing address, email address, and a valid mobile phone number. Your mobile phone number and email address shall be treated as your primary identifiers for your account, and you are responsible for ensuring that these details remain accurate, current, and up to date at all times. Unless expressly permitted by us in writing, you may maintain only one active account.

 

You warrant that all information provided by you during registration, and at any other time in connection with your use of the Platform, is true, accurate, current, and complete, and you undertake to promptly update such information to keep it accurate and current at all times. If we have reasonable grounds to believe that any information provided by you is false, inaccurate, outdated, incomplete, misleading, or otherwise in breach of these Terms, we reserve the right to suspend, terminate, or restrict access to your account and/or the Platform without prior notice.

 

4.               Account Security

 

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any one-time passwords or verification credentials used to access the Platform. You must not share, transfer, assign, or otherwise permit any third party to access or use your account credentials or account. Any access to or activity carried out through your account shall be deemed to have been authorised by you, and you shall remain solely responsible for all activities conducted through your account. We shall not be liable for any loss or damage arising from any unauthorised use of your account or from your failure to keep your account credentials secure.

 

You agree to log out of your account at the end of each session (where applicable) and to notify us immediately at thesunembrace@gmail.com if you become aware of or suspect any unauthorised access to, use of, or security breach relating to your account. Where we reasonably believe that your account has been compromised, misused, used in violation of these Terms, or is otherwise subject to a security risk, we reserve the right to require you to reset your password, suspend or restrict access to your account, or take any other protective measures we consider appropriate.

 

To the maximum extent permitted by applicable law, we shall not be liable for any loss, damage, liability, or consequence arising from your failure to maintain the confidentiality of your account credentials, keep your account information updated, or otherwise comply with this clause.

 

5.               Privacy Policy      

 

We respect your privacy. Our Privacy Policy governs the collection, processing, storage, use, disclosure, and transfer of personal data that you provide to us or that we collect in connection with your access to or use of the Platform.

 

By accessing or using the Platform, you acknowledge that your personal data will be handled in accordance with our Privacy Policy, which forms an integral part of, and should be read together with, these Terms.

 

If you do not agree with the manner in which your personal data is handled as described in our Privacy Policy, you should not access or use the Platform.

 

6.               Electronic Communications       

 

When you use the Platform or send us emails, messages, data, information, or other communications, you acknowledge that you are communicating with us electronically. By registering your phone number and/or email address with us, or by otherwise using the Platform, you consent to receive communications from us electronically, including by email, SMS, WhatsApp, through the Platform, or by other electronic means, and, where necessary, by other modes of communication.

 

You agree that all agreements, notices, disclosures, updates, and other communications that we provide to you electronically shall satisfy any legal requirement that such communications be in writing.

 

Where you have separately consented to receive promotional or marketing communications, including by WhatsApp,  you may opt out of such communications at any time by following the unsubscribe instructions in the relevant communication or by contacting us at thesunembrace@gmail.com. Opting out of promotional or marketing communications shall not affect our ability to send you transactional, service-related, account-related, security, or order-related communications.

 

7.               User Conduct and Prohibited Use

 

You agree to access and use the Platform only for lawful purposes, in good faith, and in accordance with these Terms. You shall not use the Platform in any manner that is unlawful, fraudulent, misleading, harmful, abusive, disruptive, or inconsistent with the intended use of the Platform. You shall not share, transfer, assign, disclose, or otherwise permit any third party to access or use your account or account credentials, and you shall be solely responsible for all activities conducted through your account, whether authorised by you or not.

 

You shall not upload, post, transmit, submit, publish, display, share, or otherwise make available any content, information, review, communication, feedback, material, or data on or through the Platform that:

 

(a)             is false, inaccurate, misleading, deceptive, fraudulent, or misrepresentative;

(b)             is defamatory, libellous, obscene, pornographic, indecent, abusive, threatening, harassing, hateful, racially or ethnically objectionable, discriminatory, invasive of privacy, or otherwise unlawful;

(c)             is harmful to minors in any manner;

(d)             infringes or violates any intellectual property right, privacy right, publicity right, confidentiality obligation, contractual obligation, or other right of any person;

(e)             impersonates any person or entity, misrepresents your identity, age, authority, affiliation, or relationship with any person or entity, or creates a false account;

(f)               violates any applicable law, regulation, court order, governmental direction, or third-party right;

(g)             contains viruses, malware, spyware, ransomware, trojan horses, worms, corrupted files, harmful code, or any other technology intended to interrupt, damage, compromise, monitor, or interfere with the Platform or any computer resource;

(h)             is intended to harass, intimidate, threaten, abuse, embarrass, mislead, or cause loss or injury to any person, entity, brand, or business; or

(i)               encourages, facilitates, promotes, or assists any unlawful, fraudulent, harmful, or prohibited activity.

 

You further agree that you shall not:

 

(a)             use any robot, spider, scraper, crawler, bot, deep-link, data-mining tool, automated device, script, software, or other similar process to access, copy, monitor, scrape, extract, index, reproduce, or bypass any part of the Platform or its content;

(b)             attempt to gain unauthorised access to the Platform, any account, server, system, network, database, payment system, or connected infrastructure;

(c)             probe, scan, test, exploit, bypass, disable, interfere with, or compromise the security, authentication, access control, technical measures, or vulnerability protections of the Platform;

(d)             copy, modify, adapt, translate, reverse engineer, or create derivative works from any part of the Platform, except to the extent expressly permitted by these Terms or applicable law;

(e)             interfere with, disrupt, damage, overburden, impair, or place an unreasonable or disproportionately large load on the Platform, its servers, networks, systems, or infrastructure;

(f)               use the Platform for fraudulent, misleading, unlawful, or unauthorised purposes, including placing false orders, creating fake accounts, engaging in payment fraud, chargeback abuse, coupon or promotional abuse, refund abuse, delivery fraud, identity misuse, or any other misuse of the ordering or payment process;

(g)             manipulate, misuse, or interfere with reviews, ratings, testimonials, feedback, offers, promotions, discounts, referral programmes, loyalty benefits, or any other Platform feature;

(h)             copy, reproduce, download, frame, mirror, republish, sell, resell, commercially exploit, or otherwise misuse any product listing, product image, description, pricing, content, design, trademark, logo, branding, or other material available on the Platform;

(i)               use the Platform or its content for competitive, benchmarking, data extraction, training, scraping, analytics, commercial solicitation, or other unauthorised purposes;

(j)               make any false, malicious, misleading, defamatory, or unlawful statement regarding the Platform, our products, our brand, our business, or any other User, except for genuine and lawful consumer feedback made in good faith;

(k)             interfere with any transaction, payment, delivery, customer support process, or the use of the Platform by any other User;

(l)               use the Platform to send spam, unsolicited communications, phishing messages, promotional material, or other unauthorised communications;

(m)           remove, obscure, alter, or tamper with any copyright, trademark, proprietary notice, security feature, or technological protection measure on the Platform;

(n)             access or use the Platform in any manner that may expose us, our affiliates, service providers, Users, or any third party to legal, regulatory, reputational, operational, or security risk; or

(o)             encourage, assist, permit, or enable any other person to engage in any prohibited conduct under this clause.

We reserve the right to monitor use of the Platform, remove or disable access to any content submitted by you, suspend or terminate your account, cancel or reject orders, refuse service, block access to the Platform, withhold or revoke offers, discounts, refunds, or promotional benefits, and take any other action we consider appropriate where we reasonably believe that you have violated these Terms, applicable law, or our rights or the rights of any third party.

 

Where required or appropriate, we may preserve relevant records and cooperate with law enforcement agencies, regulatory authorities, payment partners, logistics partners, or other legally authorised persons in connection with any suspected unlawful, fraudulent, or prohibited activity.

 

8.               User Content

 

If the Platform permits you to submit, upload, post, publish, transmit, or share any reviews, ratings, photographs, testimonials, comments, feedback, suggestions, or other content (“User Content”), you shall remain solely responsible for such User Content and for the consequences of submitting or making it available through the Platform.

 

You represent and warrant that:

 

(a)             you own or have all necessary rights, permissions, and consents to submit such User Content;

(b)             the User Content is accurate, lawful, not misleading, and does not infringe any intellectual property, privacy, publicity, confidentiality, contractual, or other rights of any third party;

(c)             the User Content does not contain unlawful, defamatory, abusive, obscene, discriminatory, harmful, fraudulent, misleading, malicious, or otherwise objectionable material; and

(d)             where the User Content contains any image, name, likeness, personal data, or information relating to another person, you have obtained all necessary consents for its submission and use.

 

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, copy, store, reproduce, modify, adapt, publish, display, distribute, and otherwise exploit such User Content in connection with the Platform, our business, marketing, advertising, promotional activities, and related communications.

 

We reserve the right, but are not obliged, to monitor, review, edit, remove, disable, or refuse to display any User Content at our discretion, including where we consider that such User Content violates these Terms, applicable law, third-party rights, or our legitimate business interests. We take no responsibility and assume no liability for any User Content submitted by you or any other User, except to the extent required under applicable law.

 

9.               Feedback

 

If you provide any suggestions, ideas, recommendations, comments, or other feedback regarding the Platform, our products, packaging, formulations, services, or business (“Feedback”), you agree that we may use and exploit such Feedback as its own, for any lawful purpose, without restriction and without any attribution, approval, obligation, or compensation to you.

 

10.            Product Descriptions

 
We endeavour to ensure that product descriptions, images, ingredients, nutritional information, wellness-related information, pricing, and other content made available on the Platform are accurate and up to date. However, except as required under applicable law, we do not warrant that all product descriptions, images, colours, packaging, labels, pricing, availability, or other content on the Platform will always be accurate, complete, reliable, current, or error-free. Product images and visual representations are provided for illustrative purposes and may vary from the actual product, packaging, colour, size, or appearance.

 

Our products are nutritional supplements formulated specifically for children and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. They are not a substitute for a varied and balanced diet or a healthy lifestyle. Individual results may vary depending on the child's age, health status, diet, and lifestyle. Our products are manufactured and marketed in compliance with applicable regulations of the Food Safety and Standards Authority of India (FSSAI). All ingredients are listed on the product label and we strongly recommend that you review them carefully before purchase or use. If your child has any known allergies, food intolerances, dietary restrictions, or underlying medical conditions, or if you have any concerns about the suitability of any product for your child, please consult a qualified healthcare professional before use. We are not liable for any adverse reactions or health consequences arising from failure to review product ingredients or to seek appropriate medical advice. 

 

11.            Pricing


All prices listed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes, including Goods and Services Tax (GST), unless stated otherwise. We reserve the right to modify product prices, offers, discounts, and availability at any time without prior notice. If a product is listed at an incorrect price or with incorrect information due to typographical, technical, operational, or system error, we reserve the right to reject or cancel any order placed for such product and refund any amount paid by you.

 

12.            Availability and Order Acceptance

 

Product listings on the Platform constitute an invitation to offer and do not constitute a binding offer to sell. By placing an order, you make an offer to purchase the relevant product(s) in accordance with these Terms. We accept your order only when we confirm product availability and issue an order confirmation. Any automated acknowledgement of receipt of your order shall not, by itself, constitute acceptance of your order.

 

All orders are subject to product availability, successful payment authorisation, verification, and acceptance by us. We reserve the right to limit order quantities, refuse service, reject or cancel any order, in whole or in part, including due to stock unavailability, pricing or product information errors, quality or safety concerns, delivery restrictions, suspected fraud, payment issues, breach of these Terms, or any other reason we consider appropriate. If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order to the original payment method or to an alternative refund method where the original payment method is no longer valid or available , subject to the timelines of the relevant payment service provider or bank. All refund and replacement requests are subject to our final review and approval in accordance with our Shipping Policy – The Sun Embrace.

 

13.            Payment Terms and Financial Transactions

 

All payments on the Platform must be made in Indian Rupees (INR) through the payment methods made available at checkout, including third-party payment gateways and other authorised payment service providers. By making a payment, you represent and warrant that the payment information provided by you is true, accurate, current, and complete, and that you are the authorised holder or lawful user of the selected payment method.

 

Payments may be processed through third-party payment gateways, banks, card networks, UPI platforms, wallet providers, and other financial intermediaries. We shall not be liable for any loss, damage, claim, charge, deduction, payment failure, delay, decline, refusal, error, interruption, or unauthorised transaction arising from the acts, omissions, systems, or failures of such third parties, your issuing bank, payment instrument, network provider, or any matter beyond our control.

 

You acknowledge that payment transactions may be subject to validation checks, authorisation by your bank or payment provider, and applicable transaction limits. We reserve the right to refuse to process, cancel, or withhold any order or payment where we reasonably suspect fraud, unauthorised use of a payment method, suspicious activity, breach of these Terms, or any issue relating to verification of the transaction.

 

Where required for fraud prevention, security, or compliance purposes, we may request additional information or documents to verify the ownership or authorisation of the payment method used for a transaction. We shall not be liable for any delay, non-processing, or cancellation of an order or transaction arising from your failure to provide such information or documents.

 

Any refunds, where applicable, shall be processed in Indian Rupees and in accordance with our Shipping Policy – The Sun Embrace, as applicable.

 

14.            Shipping and Delivery

 

We currently deliver products only within India and only to serviceable pin codes, as determined by us or our logistics partners from time to time. Applicable shipping, delivery, handling, or other charges, if any, will be displayed at checkout before you place your order.

 

Orders may be delivered through third-party logistics or delivery partners. Delivery timelines communicated on the Platform are estimates only and may vary due to logistics constraints, high order volumes, weather conditions, strikes, force majeure events, regulatory restrictions, inaccurate delivery information, recipient unavailability, or other circumstances beyond our or our shipping partner’s control.

 

You are responsible for providing complete, accurate, and current delivery information at the time of placing your order. We shall not be liable for any delay, failed delivery, non-delivery, additional charges, or cancellation arising from incorrect or incomplete delivery details, recipient unavailability, or repeated failed delivery attempts.

 

Title and risk of loss or damage in the products shall pass to you upon confirmed delivery to your specified delivery address as recorded by our courier partner.  

 

Any cancellations, replacements, returns, or refunds shall be governed by our Shipping Policy – The Sun Embrace.

 

15.            Intellectual Property Rights

 

The Platform, including its design, layout, look and feel, text, graphics, images, product descriptions, logos, trademarks, trade names, service marks, icons, audio, video, software, source code, databases, and all other content made available on or through the Platform (collectively, “Content”), is owned by or licensed to us and is protected by applicable intellectual property laws.

 

You are granted a limited, revocable, non-exclusive, non-transferable right to access and use the Platform and Content solely for your personal, non-commercial use and for placing orders for products through the Platform. Except as expressly permitted under these Terms, you shall not copy, reproduce, republish, upload, post, transmit, distribute, modify, translate, mirror, scrape, sell, license, reverse engineer, create derivative works from, or otherwise exploit any part of the Platform or Content without our prior written consent.

 

All trademarks, logos, brand names, product names, get-up, packaging, trade dress, and other marks displayed on the Platform are owned by or licensed to us. Nothing in these Terms grants you any right, title, or interest in or to such intellectual property.

 

Any reviews, comments, feedback, suggestions, testimonials, photographs, videos, or other content submitted by you on or through the Platform may be used by us for operating, improving, marketing, and promoting the Platform and our products, subject to our Privacy Policy and applicable law. You represent that you have all rights necessary to submit such content and that such content does not infringe the rights of any third party.

 

All rights not expressly granted to you under these Terms are reserved by us.

 

16.            Disclaimer of Warranties

 

The Platform, its content, features, and related services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, availability, uninterrupted access, or error-free operation.

 

We do not warrant that the Platform, its servers, communications, content, or functionality will be secure, uninterrupted, timely, error-free, or free from viruses or other harmful components.

 

Nothing in these Terms shall exclude or limit any warranty, guarantee, right, or remedy which cannot be excluded or limited under applicable law.

 

17.            Limitation of Liability

 

To the maximum extent permitted by applicable law, neither we nor our affiliates, directors, officers, employees, representatives, service providers, or agents shall be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, loss of data, loss of goodwill, business interruption, loss of use, or costs of procurement of substitute products or services, arising out of or in connection with the Platform, these Terms, or any product purchased through the Platform.

 

Subject to applicable law, our total aggregate liability for any claim arising out of or relating to any order, product, transaction, or use of the Platform shall not exceed the amount paid by you for the specific product or order giving rise to the claim.

 

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is not permitted under applicable law.

 

18.            Indemnity

 

You agree to indemnify, defend, and hold harmless us, our affiliates, directors, officers, employees, representatives, agents, and service providers from and against any and all losses, liabilities, claims, damages, penalties, costs, and expenses (including reasonable legal fees and expenses) arising out of or in connection with:

 

(a)             your breach of these Terms or any policy incorporated by reference;

(b)             your misuse of the Platform;

(c)             any false, inaccurate, incomplete, or misleading information provided by you;

(d)             your violation of applicable law or third-party rights;

(e)             unauthorised use of your account, credentials, or payment method attributable to your act, omission, or failure to maintain confidentiality; or

(f)               any review, feedback, image, testimonial, comment, or other content submitted by you.

 

19.            Suspension and Termination

 

We may, at our sole discretion and without prior notice, suspend, restrict, terminate, or block your access to the Platform or your account if we believe that:

 

(a)             you have breached these Terms or any policy incorporated by reference;

(b)             you have provided false, inaccurate, incomplete, or misleading information;

(c)             your account, order, payment, or use of the Platform is fraudulent, unauthorised, suspicious, or unlawful;

(d)             your use of the Platform creates legal, regulatory, security, operational, or reputational risk;

(e)             we are required to do so under applicable law or by any governmental, regulatory, judicial, or law enforcement authority; or

(f)               we discontinue, modify, or restrict the Platform or any part of it.

 

Suspension or termination shall not affect any rights, liabilities, remedies, or obligations accrued prior to such suspension or termination.

 

20.            Customer Conduct

 

You agree to interact with our personnel, customer support representatives, logistics providers, service providers, agents, contractors, and any other persons engaged in connection with the Platform or fulfilment of your order in a courteous and respectful manner. Abusive, threatening, harassing, discriminatory, unlawful, or otherwise inappropriate conduct will not be tolerated.

 

We reserve the right to suspend, restrict, or terminate your access to the Platform, cancel orders, or take such other action as we consider appropriate if you engage in such conduct.

 

21.            Governing Law and Jurisdiction

 

These Terms, the Platform, all transactions entered into through the Platform, and the relationship between you and us shall be governed by and construed in accordance with the laws of India.

 

Subject to any remedies available to consumers under applicable law, the courts at Ajmer, India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms, the Platform, or any transaction entered into through the Platform.

 

22.            Amendments to these Terms

 

We reserve the right to amend, update, modify, or replace these Terms, or any policy incorporated by reference, at any time by posting the revised version on the Platform. The “Last Updated” date will indicate the date on which the revised Terms become effective.

 

Your continued access to or use of the Platform following the publication of the revised Terms shall constitute your acceptance of such revised Terms.

 

23.            Reporting Objectionable Material

 

If you become aware of any content, communication, conduct, or activity on the Platform that you believe to be unlawful, abusive, misleading, objectionable, infringing, or otherwise in violation of these Terms or applicable law, you may report the same to us at thesunembrace@gmail.com.

 

24.            Grievance Redressal Mechanism

 

If you have any grievances, complaints, or concerns with respect to the Platform, its content, products, services, or your order, you may contact our designated Grievance Officer at the details below:

 

Name: Anshul Agarwal

Designation: Grievance Officer

Organisation: Naksh Enterprises (Akshay Raj Goyal HUF)

Address: 34-B, LIC Colony, Vaishali Nagar, Ajmer, Rajasthan 305004, India

Email: thesunembrace@gmail.com

Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM  IST

 

The above details are provided in compliance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, each as amended from time to time.

 

The Grievance Officer shall acknowledge receipt of your complaint within 48 (forty-eight) hours of receipt thereof and shall endeavour to redress the same within one month from the date of receipt.

 

25.            General Provisions

 

(a)             Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any affiliate, successor, acquirer, or transferee in connection with a merger, acquisition, restructuring, reorganisation, business transfer, or sale of assets.

 

(b)             Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

 

(c)             Waiver. No failure or delay by us in exercising any right or remedy shall operate as a waiver of such right or remedy.

 

(d)             Force Majeure. We shall not be liable for any delay, failure, interruption, suspension, or non-performance of any obligation under these Terms caused directly or indirectly by events beyond our control, including acts of God, natural disasters, fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil unrest, riots, labour disputes, governmental action, regulatory restrictions, court orders, embargoes, supply chain disruption, logistics disruption, failure or interruption of utilities, internet or telecommunications failure, cyber incidents, payment network failure, third-party service provider failures, or any other similar event beyond our control.

 

(e)             Entire Agreement. These Terms, together with the Privacy Policy, Shipping Policy, and any other policy incorporated by reference, constitute the entire agreement between you and us in relation to your use of the Platform.

 

(f)               Survival. Any provision which by its nature or terms is intended to survive shall survive termination, including provisions relating to intellectual property, account responsibility, payments, disclaimers, limitation of liability, indemnity, governing law, jurisdiction, and accrued rights and obligations.

 

Contact Us

 

For any general questions about these Terms, the Platform, or your experience on the Platform, you may contact us at:

 

Email: thesunembrace@gmail.com

Address: 34-B, LIC Colony, Vaishali Nagar, Ajmer, Rajasthan 305004, India

 

For complaints or grievances, please refer to the Grievance Redressal Mechanism above.